Turn every conversation into a growth engine for your enterprise.
See it live: pick a service on the phone
Try it live. You’re the customer.
Call the hotline, let the IVR route you, and fix a real problem, all on the phone.
Opens full screen · English & বাংলা voice
Architecture
Conversations, customer data, workflows and reporting in one place.
One customer record, shared by every layerOrchestrate
Decide what happens at each step, on any channel. The next step always knows what the last one did.
ExampleA fraud alert by SMS becomes a verified call, then a link to block the card.
Orchestrate
Decide what happens at each step, on any channel. The next step always knows what the last one did.
ExampleA fraud alert by SMS becomes a verified call, then a link to block the card.
Manage
Queues, wait times and every live call on one screen, for supervisors and branch leads.
ExampleThe cards queue passes a one-minute wait, and two agents move over from loans.
Personalize
Agents and bots see the customer’s products and recent contacts, with a suggestion and the reason for it.
ExampleFarah calls about her card. The agent already sees the payment that was flagged.
Analyze
Every call and chat is transcribed and scored against your own QA form, not a small sample.
ExampleCalls about “card used abroad” rise in the morning, and the fraud team hears before noon.
Deliver
The customer moves from bot to app to branch to agent without starting over.
ExampleBlocked on the phone, confirmed on WhatsApp that evening, with no second ID check.
Every channel
Your systems
1 / 5
Decide what happens at each step, on any channel. The next step always knows what the last one did.
ExampleA fraud alert by SMS becomes a verified call, then a link to block the card.
Product matrix
Modular services you can run on-premises or in a private cloud, scaled to your call volume.
Multilingual voice and text agents that understand dialect nuance and caller urgency.
Telephony infrastructure that grows with your call volume.
One workspace for voice, chat, video and social ticketing.
Self-service widgets inside mobile banking apps and customer portals.
Reach customers with opt-in WhatsApp broadcasts, OTP delivery and voice alerts.
More talk time, with wait states and idle time cut close to zero.
Enterprise depth
Grouped into six pillars covering voice operations, regulatory compliance and AI tooling.
Institutional adaptability
Specialized lexicons, security standards and workflow blueprints for high-stakes industries.
Vertical 01 · Flagship
Connects to your core banking system and card switch through their APIs, for instant card blocking, balance checks and fund transfers. Islamic banking product names and terms are supported.
bKash, Nagad & digital KYC
Claims triage & FNOL
SIM packs & dispute flows
Doctor booking & lab reports
Distributor orders & alerts
Order tracking & returns
Check-in & delay alerts
OTT subscriptions & payments
Live orders & rider routing
Adverse event logs & sampling
Admissions & counseling
National ID, 333 & utilities
Case dispatch & billing
Multi-tenant routing
Integrations
Two-way sync with your existing CRM, ERP and core banking records.
Open CTI
Live calling SDK
CRM telephony
Omnichannel app
LeadSquaredAuto-dialer bridge
Talk & ticket sync
FreshdeskOmnichannel flow
CX analytics hub
RevOps automation
S/4HANA · RFC & OData
ERP VoIP integration